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Making a complaint - We're here to help

At Domestic & General we care about the service we provide you. By listening and acting upon what you tell us we will continue to improve. We are committed to providing a quality service but appreciate that sometimes things can go wrong. We are sorry that you feel the need to complain, but can promise you that we will work hard to ensure that it is dealt with as quickly and as fairly as possible.

If you have a comment, complaint or suggestion, we want to hear from you as it gives us the chance to put matters right for you and to improve our service for everyone. Where appropriate, we will also take steps to prevent the problem happening again. Your custom is important to us and your feedback allows us to improve the products and services we offer to you and everyone.

How we will handle your complaint depends on which company in our group is the provider of your Protection Plan. Please select the most relevant link below to view the complaints handling procedure:

       Complaints handling procedure for Protection Plans provided by Domestic & General Services Limited

 Complaints handling procedure for Protection Plans provided by Domestic & General Insurance PLC  (PDF 67KB)

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DGI Complaints Data

To comply with FSA regulations we've published the complaints data for Domestic & General Insurance PLC. You can view/access this data by clicking on the link below.

 Complaints data for Domestic & General Insurance PLC (in accordance with FSA regulations) (PDF 33KB)

If you do not have Acrobat Reader, you can download it from the Adobe website.