Customer Corner
Customer Corner
Your Stories
LCD TV knocked for six
Lawrence and Janice Muir’s new 28-inch HD TV had pride of place in their lounge for just six weeks. During a visit from the two rumbustious children of a close friend, the screen had a ‘near death experience’ with the wing tip of a toy aeroplane. ‘I think they just accidentally caught the screen with the toy.
They certainly weren’t intending to cause any damage,’ said Janice. ‘But I understand that it would have cost nearly £2,000 to repair had we not taken out a protection plan when we bought the TV. ‘As the set had cost around £1,500, D&G said that it was not worth repairing and, under the terms of this particular plan, made arrangements for me to have an entirely new set.
The plan that we had bought covered damage caused by accidents during the manufacturer’s guarantee, as well as a new-for- old replacement for as long as we maintained the plan.’
Lawrence, who is a Senior Social Care worker, added: 'You don't really think
that a brand-new set would be damaged in the first couple of months, and
it also came as a shock to realise that the manufacturer's guarantee would
only cover parts and labour if the set had broken down mechanically. I had
not paid much attention to the 'damage caused by accidents' bit of the plan
but I'm certainly glad it was there now!'
And the children? 'They're a delight and are welcome any time. I will just
pay a little bit more attention to what they are up to. Not everything in my
house has a protection plan!'
