Extended Warranty

Extended Warranty

Frequently asked questions

To find out more about extended warranty, simply click on the question that most interests you. Alternatively, you can scroll down to read them all.

What are extended warranties? (Back to top)

All appliances come with a manufacturer warranty, but they can run out after as little as a year. An extended warranty gives you continued protection after your manufacturer warranty ends.

With Domestic & General there's no product age limit on renewals, so you need never get caught out by a breakdown or an accident*.

While you're protected, your warranty will pay for any approved repairs, including labour and parts costs. You'll be able to call our helpline to arrange a repair with a local and well-qualified engineer who can call at a mutually convenient time.

* If your appliance is damaged by accident during the manufacturer's guarantee period, your Domestic & General protection plan could pay for a repair. However, the exact terms and conditions of protection vary according to when you take the plan out and the appliance you are protecting.


How does an extended warranty work? (Back to top)

An extended warranty gives you protection after your manufacturer's guarantee ends. Here's an example:
Extended warranty timeline

If your appliance is damaged by accident during the manufacturer's guarantee period, your Domestic & General protection plan could pay for a repair. However, the exact terms and conditions of protection vary according to when you take the plan out and the appliance you are protecting.


How do I get a quote on extended warranty? (Back to top)

To use our secure online quote and buy facility please visit : Extended Warranty quote
You can also get a quote over the telephone by calling our Internet Serviceline on 08444 810 104*.

*Lines are open 365 days a year. Calls cost up to 5p a minute from a BT landline. Charges from mobiles and other providers may vary.

Why is my product not included in the appliance list provided? (Back to top)

Just click on the 'other' link next to the appliance dropdown menu and more items will be displayed. In the unlikely event that your appliance make is still not displayed, please call us on 08444 810 104*.

*Lines are open 365 days a year. Calls cost up to 5p a minute from a BT landline. Charges from mobiles and other providers may vary.

Will I have to pay more if I need lots of repairs? (Back to top)

We don't believe in penalising our customers just because they make use of their protection, so we don't raise our prices for people who need repairs. We want you to be able to request a repair without worrying about your fees increasing.

Is my appliance too old to be protected? (Back to top)

Household appliances, such as washing machines, televisions and fridges, can be protected at any time from purchase up until they are eight years old. Once you have taken out a plan on an appliance, there is no product age limit on renewals.

What happens at the end of my plan? (Back to top)

You will be offered an annual renewal when your plan expires. This can be extended every year as there is no product age limit on renewals.

Can I use my own repairer? (Back to top)

You can't use your own repairer unless we advise you otherwise. The work of our repairers is monitored and guaranteed, and we ensure that they carry public liability insurance. We can't be certain of any of this with your own repairer. This is why we prefer all repairs to be carried out by our approved engineers.

By using our own regulated network we can also ensure that costs are controlled, and this allows us to keep fees to a minimum without compromising customer service.

What is your limit for a repair? (Back to top)

Most plans do not have set limits on repairs (except for our heating plans, which come with an annual limit for all repairs of £1,500). However, each plan does have an authority limit - of 125 for kitchen appliances and most electrical equipment, and 70 for vacuum cleaners. If any one repair is estimated to cost more than the limit, the repairer must call our repair authority line before going ahead with the work.

What do you consider to be a reasonable period for a repair? (Back to top)

It depends upon the complexity of the repair but most repairs are completed on the first visit. Occasionally repairs can be held up by the lack of spare parts or perhaps the difficulty in spotting an intermittent fault. If you do encounter any problems with your repair, or in dealing with our repairer, please contact us and let us know. Our Customer Care team will work with you to address any problems you have experienced and ensure your satisfaction.
Repairers of home entertainment equipment have to either return the product, if it has been taken away for tests, or make contact to update our customers of the situation within 5 working days.

If I have a problem, how long will a repairer take to arrive? (Back to top)

Generally, we would expect that the repair agent from our own independent network would call out within two working days.
Where we use manufacturers' repair networks, you may find slightly different, but nonetheless efficient, service standards operating.

For how long can I protect my appliance on one plan? (Back to top)

If your appliance is still within the manufacturer's guarantee period, you can upgrade your protection to a total of 5 years, including the manufacturer's guarantee. If your appliance is outside the manufacturer's guarantee you can only take out annual protection. In either case, there is no product age limit on annual renewals after the initial period expires.

What do I do if my appliance breaks down? (Back to top)

Find out how to request a repair under an Extended Warranty


 

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