Extended Warranty

Extended Warranty

Frequently asked questions

We hope that you find what you’re looking for, but if the answer to your question isn’t covered, please contact us using this form, or call us on 08444 810 104*.

*Lines are open 365 days a year. Calls cost up to 5.1p a minute from a BT landline. Charges from mobiles and other providers may vary.

How does an extended warranty work? (Back to top)

An extended warranty gives you protection against breakdowns after your manufacturer's guarantee ends. Here's an example:
Extended warranty timeline

If your product is damaged by accident during the manufacturer's guarantee period, your Domestic & General Protection Plan could pay for a repair. However, the exact terms and conditions of protection vary according to when you take the plan out and the product you’re protecting.

How do I get a quote for an extended warranty? (Back to top)

To use our secure online quote and buy facility please visit : Extended Warranty quote
You can also get a quote over the telephone by calling us on 08444 810 104*.

*Lines are open 365 days a year. Calls cost up to 5.1p a minute from a BT landline. Charges from mobiles and other providers may vary.

Why is my product not included in the appliance list provided? (Back to top)

Just click on the 'other' link next to the appliance dropdown menu and more items will be displayed. In the unlikely event that your appliance make is still not displayed, please call us on 08444 810 104*.

*Lines are open 365 days a year. Calls cost up to 5.1p a minute from a BT landline. Charges from mobiles and other providers may vary.

Will I have to pay more if I need several repairs? (Back to top)

No, you can request as many repairs as you need, providing your plan is valid.

Is my product too old to be protected? (Back to top)

Household products, such as washing machines, televisions and fridges, can be protected at any time from purchase up until they’re eight years old. Once you’ve taken out a plan on a product, there is no age limit on renewals.

What happens at the end of my plan? (Back to top)

You’ll be offered an annual renewal when your plan expires and will have the opportunity to renew every year as there is no product age limit on renewals.

Can I use my own engineer? (Back to top)

Our nationwide network of engineers is monitored and guaranteed, and we ensure that they carry public liability insurance. By using our own regulated network we can also keep fees to a minimum without compromising on customer service. That’s why we prefer all repairs to be carried out by our approved engineers, unless we advise you otherwise.

What is the limit for a repair? (Back to top)

Most plans do not have set limits on repairs (except for our heating plans, which come with an annual limit for all repairs of £750 or £1,500, depending on the level of protection). However, every plan does have an authority limit. If a repair is estimated to cost more than this limit, the engineer must call our repair authority line to obtain authorisation before going ahead with the work. This limit will be shown on your plan document.

What do you consider to be a reasonable period for a repair? (Back to top)

It depends upon the complexity of the repair. While some repairs can be completed on the first visit, others may be held up by spare delays due to supply chain or by the difficulty in spotting an intermittent fault. If you do encounter any problems with your repair, or in dealing with our engineer, please let us know.

Engineers of home entertainment equipment will either return the product (if it has been taken away for tests) or update customers of the repair process within 5 working days. However, in exceptional circumstances, this may take longer.

If I have a problem, how long will an engineer take to arrive? (Back to top)

Generally, we’d expect that an engineer from our own independent network would call out within 3-5 working days. Our manufacturers' repair networks may take longer, but we pride all our networks on their efficient operating service standards.

For how long can I protect my product? (Back to top)

If your product is still within its manufacturer's guarantee period, you can extend your protection to a total of up to 5 years, including the manufacturer's guarantee. The exact period of protection depends on the manufacturer and the product. If your product is outside the manufacturer's guarantee you can take out protection for 12 months with the option to renew annually. In either case, there is no product age limit on annual renewals after the initial period expires.

What do I do if my appliance breaks down? (Back to top)

To find out how to request a repair, click here.



Please click the back button on your browser to return to the previous page.