Extended Warranty
Frequently asked questions
To find out more about extended warranty, simply click on the question that most interests you. Alternatively,
you can scroll down to read them all.
What are extended Warranties? (Back to top)
All appliances come with a warranty but they can run out after as little as a year. Don’t forget to protect your items, not just for the first twelve months, but for their whole lifetime.
With Domestic & General, you can renew your warranty yearly to make sure you never get caught out by a breakdown or an accident*.
While you’re covered, your warranty will pay for any repairs that need to be carried out, including labour and parts costs. You’ll be able to call our 24-hour helpline to arrange a repair with a local and well-qualified engineer who can call at a mutually convenient time.
*Protection for damage caused accidentally is included in extended warranties taken up while the appliance is under the manufacturer's guarantee.
How does extended warranty work? (Back to top)
An extended warranty gives you protection after your manufacturer's guarantee ends, for example:
Protection for damage caused accidentally is included in extended warranties taken up while the appliance is under the manufacturer's guarantee.
How do I get a quote on extended warranty? (Back to top)
To use our secure online quote and buy facility please visit : Extended Warranty quote
You can also get a quote over the telephone by calling our Internet Serviceline on 0870 850 0524*.
*Calls are charged at standard national rates
Do you have a general plan to cover all my appliances (Back to top)
Yes. We can provide cover for up to three or six kitchen appliances, or three or six entertainment products, for a fixed monthly rate. Please call us on 0870 850 0524* for more information.
*Lines are open 24 hours a day, 7 days a week. Calls are charged at standard, national rates
Why is my product not included in the appliance list provided? (Back to top)
Just click on the ‘other’ link next to the appliance dropdown
menu and more items will be displayed. In the unlikely event that your
appliance make is still not displayed, please contact
us so that we can improve our online service.
Will I have to pay more if I make lots of claims or have lots of repairs? (Back to top)
We don't believe in penalising our customers just because they make use of
their protection. We do not raise our prices for people who make claims or
need repairs. We want any customer to be able to make a claim without worrying
about their fees increasing.
Is my appliance too old to be covered? (Back to top)
Household appliances, such as washing machines, televisions and fridges, can
be protected at any time from purchase up until they are eight years old. Once
you have taken out a plan on an appliance, you can normally continue to protect
that same appliance for the rest of its life.
What happens at the end of my plan? (Back to top)
You will be offered an annual renewal when your plan expires. This can normally
be renewed every year for the rest of the appliance's life.
Can I use my own repairer? (Back to top)
The work of our repairers is monitored and guaranteed and we ensure that they
carry public liability insurance. We can't be certain of any of this with your
local repairer. This is why we prefer all repairs to be carried out by our
approved engineers.
By using our own regulated network we can also ensure that costs are controlled,
and this allows us to keep fees to a minimum without compromising customer service.
What is your limit for a repair? (Back to top)
We do not have a set limit for any repair. However, each plan does have an
authority limit - of £125 for kitchen appliances and most electrical equipment, and £70
for vacuum cleaners. If any one repair is estimated to cost more than the limit,
the repairer must call our Claims Department to obtain further authorisation
before going ahead with the work.
What do you consider to be a reasonable period for a repair? (Back to top)
It depends upon the complexity of the repair but most repairs are completed
on the first visit. Occasionally repairs can be held up by the lack of spare
parts or perhaps the difficulty in spotting an intermittent fault. If you do
encounter any problems with your repair, or in dealing with our repairer, please contact
us and let us know. Our Customer Care team will work with you to address
any problems you have experienced and ensure your satisfaction.
Repairers of home entertainment equipment have to either return the product,
if it has been taken away for tests, or make contact to update our customers
of the situation within 5 working days.
If I have a problem, how long will a repairer take to arrive? (Back to top)
Generally we would expect that the repair agent from our own independent network
would call out within two working days.
Where we use manufacturers' repair networks, you may find slightly different,
but nonetheless efficient, service standards operating.
For how long can I cover my appliance on one plan? (Back to top)
If your appliance is still within the manufacturer's guarantee period then you
can extend the guarantee for a total of 5 years, including the manufacturer's
guarantee. If your appliance is outside the manufacturer's guarantee then you
can only take out annual protection.
When any plan expires, you can normally continue to renew it on an annual basis
for the rest of the useful life of the appliance.
What do I do if my appliance breaks down? (Back to top)
Find out how to claim your repair with an Extended Warranty
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