Boiler Cover - Heatguard
Plan Summary
You will receive different terms and conditions depending on the option you choose.
Your Plan Benefits
You are entitled to access our 24-hour UK-based call centre on 08444 810 500 to receive help if your Heating Equipment is not working.
If your Heating Equipment suffers a mechanical or electrical breakdown, outside the supplier’s or manufacturer’s guarantee period and our customer services team are not able to resolve the problem we will then, in our discretion, decide whether to approve a repair, and then pay for the parts and labour cost of repair, or may pay you a contribution up to £1,500, in each case subject to the terms and conditions below.
Call outs can be authorised dependent on the option you choose below:-
Silver
Includes the boiler, controls, and scale damage to the boiler.
Silver Plus
Includes the boiler, controls, system and scale damage to the boiler.
Gold
Includes the boiler, controls, an annual service and scale damage to the boiler.
Platinum
The most comprehensive care we offer. Includes the boiler, controls, system, an annual service, and scale damage to the boiler.
At a glance
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Boiler
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Controls
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System (radiators and exposed pipes)
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Service included?
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| Silver |
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| Silver Plus |
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| Gold |
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| Platinum |
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All plans will give you:
- Repairs may be approved for up to £1500 a year in repair costs
- A 24-hour UK-based call centre
- Repairs by quality-approved, gas-safety registered engineers
- Option to renew, normally for the useful life of the boiler and central heating system
- Can include a full annual boiler service
- Call-outs can be authorised for damage caused by scale damage
Change your mind at any time
You may cancel the plan at any time before the end of your manufacturer’s (parts and labour) guarantee period or until 14 days after you receive your plan document (whichever is later) and receive a full refund, unless your equipment has already been replaced or written-off. If you have already received a repair we reserve the right to charge a £10 administrative fee.
You may cancel the plan at any time after the “right to change your mind” period outlined above, and we will refund a proportion of your plan fee relating to the remaining full months outstanding, unless your equipment has already been repaired, replaced or written-off, in which case no refund will be due.
What’s not included?
The plan will not pay for:
- Accidental damage, theft, attempted theft, malicious damage or damage caused by fire or explosion;
- Labour charges for work outside our repairer's normal working hours;
- Costs arising from not being able to use your equipment;
- Hidden pipe work, gas pipes to the boiler and flues from the boiler;
- Large water cylinders holding more than 40 gallons (182 litres) or boilers with large heat outputs (exceeding 200,000 BTU/Hr 58.6KW input);
- Costs arising from any problem with the supply of electricity, gas, oil or water;
- Costs arising from sludge or blockages;
- Costs arising from clearing airlocks, balancing and venting radiators or work caused by equipment which is not installed correctly;
This is just a plan summary. Click here for full terms and conditions (PDF format):
Terms and Conditions PDF.
