Heatguard

Frequently asked questions

To find out more about boiler cover, simply click on the question that most interests you. Alternatively, you can scroll down to read them all.

Will I have to pay more if I make lots of claims or have lots of repairs? (Back to top)

We don't believe in penalising our customers just because they make use of their cover. We do not raise our prices for people who make claims or need repairs with their boiler cover plan. We want any customer to be able to make a claim without worrying about their boiler cover fees increasing.

How do I get a quote on boiler cover? (Back to top)

Use our secure online quote and buy facility HeatGuard quote to get a quote for boiler cover.

You can also get a boiler cover quote over the telephone by calling our Internet Serviceline on 08444 810 104*.

*Lines are open 24 hours a day, 7 days a week. Calls cost up to 5p a minute from a BT landline. Charges from mobiles and other providers may vary.

How do I know what kind of boiler I have? (Back to top)

If you have a hot water tank or an airing cupboard in your house, then you have a conventional boiler. If not, you have a combination boiler. Condensing boilers are specialist boilers and it is unlikely that you would have one of these in your home without being aware of it.

Is my boiler too old to be covered? (Back to top)

The age limit for a HeatGuard cover plan depends on the type of boiler. Combination and condensing boilers can be covered until they are 8 years old while boiler cover can be taken out on conventional boilers until they are 15 years old. Once you have taken out a plan on your boiler, you can normally continue to renew the cover for the rest of its life.

Do you need to inspect my boiler first? (Back to top)

No. Your boiler cover will start 30 days after receipt of your application, without an inspection being required. However, please note that your boiler cover will not be valid if any information you provide us is false or exaggerated.

Can I use my own boiler repairer? (Back to top)

The work of our boiler repairers is monitored and guaranteed, and we ensure that they carry public liability insurance. We can't be certain of any of this with your local repairer. This is why we prefer all repairs to be carried out by our approved engineers.

By using our own regulated network, we can also ensure that costs are controlled. This allows us to keep fees to a minimum without compromising customer service.

What is your limit for a boiler or central heating repair? (Back to top)

With HeatGuard boiler cover, there is a claim limit of £1500 a year inclusive of VAT, which is more than sufficient for most central heating repairs. If any one boiler repair is estimated to cost more than £150, the repairer must call our Claims Department to obtain further authorisation before going ahead with the work.

For how long can I cover my boiler on one plan? (Back to top)

Central heating systems can only be covered on an annual basis. However, when a boiler cover plan expires, you can normally continue to renew it every year for the rest of its useful life.

Can I cover my oil boiler? (Back to top)

No. We are unable to cover oil boilers.

What do I do if I have a problem with my boiler or central heating? (Back to top)

Find out how to make a claim here.

What should I do if I smell gas? (Back to top)

Open all the doors and windows in your house. Don't turn on any lights or electrical equipment, as they generate a spark. Go outside and call TRANSCO on 0800 111 999. They will send an engineer to make your boiler safe. You can then contact us for an engineer to come and repair your boiler for you.

I have an annual service included in my plan. When should I schedule it for? (Back to top)

Annual boiler services are usually carried out in the spring/summer months. If you have an annual boiler service included in your boiler cover plan, call our Internet Serviceline on 08444 810 500* to arrange for an engineer to visit you.

Find out more about central heating services.

* Calls cost up to 5p a minute from a BT landline. Charges from mobiles and other providers may vary.

What parts of my boiler will be covered? (Back to top)

What parts of my boiler are covered?

 

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