Plumbing Insurance
Frequently asked questions
If you need more information on our plumbing insurance product PlumbingCare simply click on the question that most interests you. Alternatively, you can scroll down to read them all.
Will I have to pay more if I make lots of claims or have lots of plumbing repairs? (Back to top)
We don't believe in penalising our customers just because they make use of their plumbing cover. We do not raise our prices for people who make claims or need repairs. We want any customer to be able to make a claim without worrying about their fees increasing.
How do I get a quote on PlumbingCare? (Back to top)
Use our secure online plumbing insurance quote and buy facility.
You can also get a plumbing cover quote over the telephone by calling our Internet Serviceline on 08444 810 104*.
*Lines are open 24 hours a day, 7 days a week. Calls are charged at standard, national rates.
Can I use my own repairer? (Back to top)
The work of our repairers is monitored and guaranteed, and we ensure that they carry public liability insurance. We can't be certain of any of this with your local repairer. This is why we prefer all repairs to be carried out by our approved plumbers.
By using our own regulated network, we can also ensure that costs are controlled. This allows us to keep fees to a minimum without compromising customer service.
What is the limit for a plumbing repair? (Back to top)
With PlumbingCare, there is a limit of £1000 per claim inclusive of VAT. Unlimited claims can be made during the year. If any one repair is estimated to cost more than £150, the repairer must call our Claims Department to obtain further authorisation before going ahead with the work.
What do I do if I have a problem with my plumbing or drains? (Back to top)
Find out how to make a claim here.
What parts of my plumbing and drains are covered? (Back to top)
