Security & Privacy
Privacy of your information
We operate a policy of disclosing to you, on written request, what customer information we have gathered, how we use it and give you the opportunity to review and correct any information we may hold. We may charge you a fee for this.
Companies within the Domestic & General Group are registered under the Data Protection Act, and Domestic & General Insurance PLC is authorised and regulated by the Financial Services Authority. Both the Data Protection Act and our compliance to FSA regulations place us under obligations of confidentiality to you.
What we gather and hold about you
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Many web sites use cookies and they are perfectly safe. They enable us to provide personalised features. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. However, if you do, you will find yourself unable to buy or renew a plan on-line. A cookie cannot read data from your hard drive and takes up very little memory.
Of course if you want, you may choose not to accept or to delete the cookie that is held on your computer. For more information you should refer to the instructions available with your browser software.
The cookie is also used for recording what parts of the service you use. Overall, aggregated usage information from all our customers helps us improve our site by showing us how different areas of the site are being used.
The questionnaires we collect on this site also help us to improve our customer service. Additionally, they may also be used by us or our business partners to help refine the marketing information we provide you.
To help keep your details accurate we may use information we receive from our partners.
E-mail addresses are required in order to complete some transactions on this website. We will not pass on your e-mail address to any third party without your permission. We may use your email address to send service notifications about your product and other warranty offers that you may be interested in. You can unsubscribe at any time.
Which third parties may see information about you ?
We will not disclose your name or postal address or any data that could identify you to any third party without first receiving your permission unless we are required to disclose this information by law or as a result of any other regulatory requirement.
Companies within the Domestic & General Group, and selected companies acting on our behalf, may use your name and address for extended warranty administration and marketing purposes, unless you have requested we do not do so.
If you do not want to receive marketing information please write to The Data Protection Officer at:
Domestic & General Group Limited
FREEPOST CV2560
Bedworth
Warwickshire CV12 8BR
or email customercare@domesticandgeneral.com
Our commitment to you
Domestic & General's website is committed to security. All information exchanged is encrypted using SSL software and we make every effort to ensure confidentiality of your personal data. The site uses Thawte's Digital Ids to ensure the best possible protection for our customers. Furthermore, all customer data we collect is protected against unauthorised access. We are committed to providing a fraud-free web customer interface.
More information / your comments
If you want more information or have any questions or comments relating to our privacy policy please email us at customercare@domesticandgeneral.com.
Domestic & General Services Limited (Registered in England and Wales. Company No. 1970780), whose office address is Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS, is authorised and regulated by the Financial Services Authority (FSA registration number 202111). Our address and details of our authorisation can be checked on the FSA web site (www.fsa.gov.uk) or contacting the FSA on 0845 606 1234.
